DAMSON
Support

Get help

A person reads every message. Write from the email on your Damson account and you'll normally hear back within two business days.

service@damson.global

Common requests

Report someone, or something you saw

Fastest inside the app — tap the ⋯ menu on any profile or chat to block or report. Reports are confidential. If it's urgent or involves a threat, email us with the person's name and what happened. In an emergency, contact your local emergency services first.

Delete your account or data

In the app: You → Settings → Delete account. Without the app: see Delete your data.

Billing, refunds, and cancelling

Premium is billed by the App Store or Google Play, not by us. Cancel or request a refund in your store account settings — we can't process store refunds on your behalf. If Premium isn't unlocking after you've paid, open You → Membership → Restore purchases, then email us if it's still wrong.

Verification

Verification asks for a selfie in a randomly chosen pose. If yours was rejected, retake it in better light with your face unobstructed — no hat, sunglasses, or filter. Email us if it fails twice.

Trouble signing in

Tap Forgot your password? on the sign-in screen. We'll email you a 6-digit code — enter it, then choose a new password. If the code never arrives, check your spam folder and try "Send again", then write to us from the address you signed up with.

You didn't get your signup code

New accounts are confirmed with a 6-digit code sent to your email. On the confirmation screen tap Didn't get it? Send again. Codes expire after a while, so request a fresh one rather than reusing an old email.

A photo was removed

Photos are moderated against our Terms. Nudity and explicit content aren't allowed on profile photos, though consenting adults may share explicit photos privately in chat. Email us if you think a removal was a mistake.

Reporting a security issue

If you've found a vulnerability, email service@damson.global with "Security" in the subject. Please don't post it publicly before we've had a chance to fix it.

Also useful